Delivery

Delivery cost per order will be calculated by PayPal at checkout, based on destination and product selection.

You do not need to be registered with PayPal, you can check out as a guest and pay by credit or debit card.

Omelo Mirrors is dedicated to dispatching your valued order promptly and efficiently.

When you place your order, you will be sent an acknowledgement by email within 24 hours. We will contact you if there are any problems with your order.

For bespoke items, details will be given once an enquiry has been made.

International Delivery

We ship all of our products worldwide.

Delivery cost per order will be calculated by PayPal at checkout, based on destination and product selection.

You do not need to be registered with PayPal, you can check out as a guest and pay by credit or debit card.

The recipient will need to sign for an international delivery.

You can email us anytime, or call us on +44 (0)117 949 0636, Mon-Fri 9.30am-12.30pm and 2.00pm-5.30pm.

Please note that deliveries to some destinations outside the UK may attract import duty.

The recipient of the delivery is responsible for any such charges and therefore we’d advise that you check the import charges applicable before ordering.

Returns

We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

If you return an item, the item must be returned to Omelo Mirrors in its original packaging and original condition. We follow these guidelines:

• If you wish to return your item please contact us no longer than 14 calendar days after the day on which you receive the item quoting your order number, your name and address, details of the item and the reasons for return.
• We regret that refunds are not offered after the 14 day period expires.
• Products that are made to your specification (e.g. custom colour) cannot be refunded, unless faulty.
• You are responsible for returning the item within 14 calendar days of cancelling.
• Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches Omelo Mirrors.
• Our address is 25 Knowle Road, Bristol, BS4 2EB, UK.
• We will issue a refund, where appropriate, within 14 calendar days after receiving the returned goods.